Customer Service

Order Processing
We ship orders via USPS. Orders are processed and delivered Monday through Friday, excluding holidays. Please allow up to 48 hours for processing time. Orders placed by 12PM EST will be processed the same day and orders placed after 12PM EST will be processed the following business day.
 
Returns and Exchanges
 ***  Karina Dresses will only accept returns of items purchased on this website. We cannot accept returns on items that were purchased elsewhere. ***
-Returns and exchanges are offered for items that have not been worn, altered, or washed, with original tags attached.
-All unworn merchandise with original tags may be returned within 14 days of purchase for a full refund or 30 days for exchange or store credit
-Exchanges only are excepted on sale price merchandise within 14 days of delivery date and are eligible for exchange or store credit.
-Please contact us at info@karinadresses.com and we will happily assist you in setting up an exchange.
-Please note that items designated as final sale may not be returned or exchanged
-We do not refund shipping charges. If you return all items purchased with Free Shipping over $150, we will refund you for the amount you paid for the dresses less $5 for shipping.

***We are not responsible for damages that occur during care of an item, such as washing or wear.***
 
Damaged/Incorrect Items
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. We will email you a USPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed and all original tags are still attached.
 

Shipping rates
United States   $5.00
Canada             $20.00
All other International  Countries $25.00
 
***At the time, we are unable to offer free return shipping, but we do cover the cost of any exchanges sent out.***
 
DELIVERY ADDRESS FOR RETURNS AND EXCHANGES
Karina Designs
329 Wall St.
Kingston, NY 12401
*** Please be sure to include a copy of your invoice along with your return merchandise****
 
ADDITIONAL ASSISTANCE
We love to chat! So feel free to reach out to us with any questions or concerns at 845-331-0717 or info@karinadresses.com.