All U.S. orders are shipped via Ground Advantage from the United States Post Service. This means your new dress will arrive within 3-5 business days. We process orders Monday - Saturday and most orders placed before 2pm EST will ship the same day. Orders placed after 2pm EST will ship the following business day. If you need express shipping, we recommend you call us directly for assistance.

All international orders are shipped via USPS First Class Mail which means it can take anywhere from 7 to 21 business days for you to receive your package. Please keep in mind that the customer is responsible for any taxes or duties due upon delivery.

Yes! We want you to love your Karina Dress but if it's not working for you, you can use our online return portal to initiate your return and receive a free shipping label to send it back to us. 

We want to hear from you! You can reach us Monday - Saturday from 11am - 5pm EST.  Our phone number is 845.331.0717. If you can't reach us during business hours, simply leave a message and we'll get back to you the next day.

Please contact us either by email or phone and so we can send you the correct or replacement dress that same day. We will email you a free return shipping label to send the unwanted items back to us.